Shipping policy

Shipping Policy

At Off Script, we are committed to delivering your order safely and efficiently. Please review the information below regarding our shipping process.

 

 

Processing Times

All orders are processed within 1–4 business days (excluding weekends and public holidays).

During high-demand periods, including product drops and promotions, processing times may be slightly extended.

Once your order has been processed, you will receive a confirmation email with tracking details.

 

 

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location.

Estimated delivery times:

  • Australia: 2–7 business days

  • New Zealand: 5–10 business days

  • International: 7–21 business days

Please note that these timeframes are estimates and may vary due to factors outside of our control.

 

 

Free Shipping

We offer free shipping on qualifying orders, as displayed at checkout.

Free shipping thresholds and availability may vary by region and are subject to change at any time.

 

 

International Shipping

We ship worldwide. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

We are not responsible for delays caused by customs clearance.

 

 

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to update.

 

 

Incorrect Address

It is the customer’s responsibility to ensure that all shipping information is correct at checkout.

If an incorrect or incomplete address is provided, we reserve the right to cancel the order or charge additional shipping fees to resend the package.

 

 

Lost or Delayed Packages

While we work with reliable shipping partners, Off Script is not responsible for:

  • Delays caused by carriers

  • Lost or stolen packages once marked as delivered

If you experience an issue, we recommend contacting the shipping carrier directly using your tracking number.

 

 

Failed Deliveries & Returns to Sender

If a package is returned to us due to:

  • Incorrect address

  • Failed delivery attempts

  • Unclaimed parcels

You may be required to pay additional shipping fees to have the order re-shipped.

 

 

Order Changes & Cancellations

Once an order has been placed, we cannot guarantee changes or cancellations.

Please contact us immediately at offscriptclothing78@gmail.com, and we will do our best to assist.

 

 

Final Notes

Off Script reserves the right to update or modify this shipping policy at any time without prior notice.

By placing an order, you agree to the terms outlined above.